Return and warranty

Return & Warranty Policy

At UnmannedRC USA, we stand behind the quality of the products we sell and want you to shop with confidence. We are committed to providing reliable products and responsive customer support before and after your purchase.

Please review our Return & Warranty Policy below for information about returns, the standard factory warranty, optional extended warranty coverage, and our Worry-Free Exchange Plan.

Returns

We want you to be satisfied with your purchase. If you have questions or concerns about a product, please contact our customer support team before returning an item so we can help determine the best solution.

To be eligible for a return, products must generally be returned in their original condition and packaging, including all accessories, manuals, and included components.

Certain products may not be eligible for return once they have been installed, assembled, used, modified, or damaged after delivery. Special-order, custom-made, clearance, or other designated items may also have different return conditions.

Please contact us before sending any product back. Unauthorized returns may not be accepted or may experience delays in processing.

To request a return, please contact us at:
info@unmannedrc.com

Once your return is received and inspected, we will notify you regarding the status of your return and any applicable refund or store credit.

1-Year Factory Warranty

All products sold by UnmannedRC USA include a one (1) year factory warranty against defects in materials and workmanship under normal and intended use, unless otherwise stated on the product page or accompanying product documentation.

The warranty period begins on the date of delivery or purchase, as applicable.

If a product experiences a manufacturing defect during the warranty period, we will work with the manufacturer and/or applicable service provider to evaluate the issue and provide an appropriate warranty solution.

Depending on the product and the nature of the issue, the warranty solution may include:

  • Repair of the product or defective component

  • Replacement of the defective product or component

  • Other solutions available under the applicable manufacturer's warranty policy

Warranty service and final remedies may vary depending on the product, manufacturer, availability of replacement parts, and the specific circumstances of the claim.

What Is Covered

The standard factory warranty generally covers defects resulting from:

  • Defects in materials or workmanship

  • Manufacturing defects

  • Product failures occurring during normal and intended use

What Is Not Covered

Unless otherwise required by applicable law or specifically stated in writing, the standard factory warranty does not cover:

  • Damage caused by accidents, crashes, impacts, or improper use

  • Normal wear and tear

  • Damage caused by improper installation, assembly, maintenance, or storage

  • Unauthorized modifications, repairs, or alterations

  • Use of the product outside its intended specifications or operating conditions

  • Damage caused by water, moisture, fire, or other external events where the product is not designed for such exposure

  • Cosmetic damage that does not affect product performance

  • Consumable or wear items

  • Damage caused by incompatible products, components, or accessories

Because unmanned systems and RC products can be used in a wide variety of applications, customers are responsible for ensuring that products are properly installed, operated, and maintained according to applicable instructions and specifications.

Optional Extended Warranty

For additional peace of mind, eligible customers may have the option to purchase an Extended Warranty at the time of purchase or where otherwise offered by UnmannedRC USA.

An Extended Warranty provides additional protection beyond the standard 1-year factory warranty, subject to the specific terms and coverage of the plan selected.

Coverage periods, eligibility, exclusions, and available services may vary by product and plan. Please review the details of the Extended Warranty option available for your product before completing your purchase.

The Extended Warranty does not replace the standard factory warranty. Instead, it provides additional coverage according to the terms of the selected plan.

Worry-Free Exchange Plan

We understand that unexpected issues can happen. For customers who want an easier and faster path to resolving certain product problems, eligible products may be offered with an optional Worry-Free Exchange Plan.

Depending on the terms of the plan and the product purchased, the Worry-Free Exchange Plan may provide an alternative to the standard warranty process by allowing eligible customers to receive an exchange or replacement for a covered issue.

The specific coverage, eligibility requirements, claim process, exclusions, and duration of the Worry-Free Exchange Plan will be provided at the time the plan is offered or purchased.

The Worry-Free Exchange Plan is designed to provide added convenience and peace of mind. It does not necessarily cover every type of damage, loss, misuse, or accidental event. Please review the plan details carefully before purchasing.

How to Submit a Warranty or Exchange Request

If you believe your product has a defect or you need assistance with a warranty or protection plan claim, please contact us first.

Email: info@unmannedrc.com

To help us process your request as quickly as possible, please include:

  • Your name and order number

  • The product name or model

  • A detailed description of the issue

  • Photos or videos showing the problem, when applicable

Our support team may provide troubleshooting steps or request additional information to better understand and resolve the issue.

Please do not return a product without contacting us first and receiving return instructions.

Important Information

Warranty coverage and optional protection plans apply only according to their applicable terms and conditions. Proof of purchase may be required for all warranty, return, exchange, and protection plan requests.

UnmannedRC USA reserves the right to inspect returned products and determine eligibility for warranty service, returns, exchanges, or other remedies in accordance with applicable policies and laws.

Nothing in this policy is intended to limit any consumer rights that cannot be excluded or limited under applicable law.

Questions?

If you have any questions about our Return & Warranty Policy, the 1-Year Factory Warranty, Extended Warranty options, or the Worry-Free Exchange Plan, please contact us:

UnmannedRC USA
Email: info@unmannedrc.com

We're here to help you enjoy your products with confidence and peace of mind.